A busy shop takes 100+ buyer DMs a day, and Whatnot gives you two business days to answer a support request. Clask reads every message, writes the reply, and remembers what you promised.
First month free · Free 30-min setup call · Never asks for your Whatnot password
Illustrative data. Every metric shown is one Clask actually reports.
The problem
Auctions move fast, so buyers ask what they won, where it is, and what went wrong — all at once, all night. At three minutes each, a hundred messages is five hours you don’t have, and the ones you miss are the ones that cost you.
Add the support address we give you under Team Members. Nothing to install, and no password ever changes hands.
Clask reads each DM and support request, checks the order behind it, and writes the reply.
Anything you promised — a replacement, a refund, a fix — lands on a to-do list so it doesn’t get lost.
Support Copilot
Clask reads every DM and support ticket, works out what it is, and writes the reply. You skim and approve — answering the whole inbox takes a tap each, not an evening.
From the founder
Support is the reason this exists. Whatnot gives you 48 business hours to answer a buyer’s support request — miss it, they escalate, and Whatnot refunds them and bills it back to you.
At twenty orders a night that’s fine. At two thousand it’s a full-time job, and response rate is the metric Whatnot grades you on now — so growing makes you worse at the one thing that keeps you visible. Nobody I talked to needed better answers. They needed to stop being late. So Clask reads every request the moment it lands, pulls up the order it’s about, and writes the reply before you’ve opened the app. You approve. Nothing sits long enough to escalate.
“Hey, tracking hasn’t moved in like 9 days and it still says label created. Can I just get a refund on this one?”
“Where’s my order?” gets a different answer for Processing, Shipped, or Delivered — read live from the actual order.
Write “Does this sound like a genuine mistake?” as an IF condition, and Clask evaluates it.
“I’ll check on that” becomes a to-do with the order attached — and closes itself when the refund or cancellation lands.
Control
Clask “will never send by itself for anything involving money, refunds, cancellations, damage, or a buyer who sounds unhappy — even if a rule says it can.”
Straight from the settings screen. It’s a guardrail, not a preference.
Refunds and cancellations are review-gated no matter what your rules say.
Who was messaged, the exact text sent, who failed and why.
Add any buyer. They never get a campaign or auto-reply again.
A buyer who replies STOP is dropped from every campaign, automatically.
A buyer part-way through a message series is excluded from every other campaign until it ends.
Connect your store from inside Clask. Your password is never asked for.
Your buyers
So Clask is built to be forgettable when it should be. These aren’t settings you have to find — they hold on every campaign, for every seller, by default.
Campaigns can only reach buyers with a real order in your shop. Not your follower list, not chat viewers, not a list from anywhere else.
A per-buyer ceiling across every campaign you run, so no one hears from you more than that. You control the number.
Anyone waiting on an answer from you is left out of campaigns, and a buyer who replies mid-series stops receiving the rest of it.
What Clask does
Win-back
Clask finds your best spenders who’ve gone quiet and wins them back with a personalized coupon DM.
Buyer CRM
Every buyer you’ve ever had — spend, orders, average order value, location, full order history.
Proof it’s working
Every campaign credits the orders that land after its DM — click the number, see the orders. Win-backs go further: hold back 10% of the audience, never message them, and Clask subtracts what they bought anyway.
Influenced is last-touch credit — 3 days after a DM, net of cancellations and refunds. It’s a correlation, and we name it as one. Measured incremental is that same campaign minus its control group, in orders and in dollars, each with the range it really sits in. It stays blank until the gap clears a 95% confidence interval — we’d rather show you nothing than a number that isn’t real.
Comparison
Whatnot is a great marketplace. It isn’t a customer relationship engine.
Whatnot’s Rewards Club handles loyalty tiers well. Clask reaches the buyers who never come back often enough to earn one.
Setup
A free 30 minutes. We set up your account and your first campaign together, live.
Link Whatnot from inside Clask and your whole store syncs — buyers, orders, conversations.
Six campaigns arrive pre-written and paused. Point Win-back at Lapsed Buyers, attach a coupon, activate.
Orders that follow a campaign DM get credited back to it. You see the influenced value, and the orders behind it.
Questions
Win back the spenders who drifted, fill every show with the buyers most likely to bid, and let your support inbox run itself in the background.
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